Absa and its ***** investigators are of NO help!

My absa acc has been hacked for the 4th time by an unknown individual on the 10/02/2020 right after the 3rd case was closed. The investigator seem to be running away from this case when i called her at the branch. My calls don't go through to her anymore. I called the ***** department and they said i must call the the invastigator who last handled my case. Now the acc has charges that are the result of this ***** activity. The investigators who attended to my case are singing the same song. No one explains exactly how this is happening in my acc and what are the safety measures placed to prevent this in the future. All I'm told is that the absa system and security were not compromised. How come this person is able to access my acc even though my internet and all other activities on my side are deregistered. I can't do anything on my side, I have no access to my acc. Now I'm facing charges in my acc above R1000 of which these are from the ***** activity. I'm so tired of this issue. I sent a complaint at the absa site. No one has called me. I'm asking someone who knows how to deal with this matter to help me before I take this matter further to the Ombudsman