AS
Adriaan S
1 reviews | Active since Mar 2021
03 Feb 2022, 11:39
Absa and insurance. A wrongly fit?
I have logged a claim for a damaged roof, with their insurance department a month ago. Du to a very slow and *********** reaction, I asked for a cash settlement to be able to repair it myself.
I have had no reaction so far. I wanted to escalate this matter to a higher level, But it seems like the senior managers are very dearly protected. I wonder if this is the reason why ABS's profit has declined so much.
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Absa's replyOfficial
03 Feb 2022, 14:10 Dear Adriaan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply03 Feb 2022, 14:10
Official
Dear Adriaan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe