ABSA and Home Loans costing me money from poor service

Once again poor service from Absa.

I recently did a further loan with Standard Bank. This HL was then incorrectly assigned to Absa. However, the documents that were given to ABSA by the Attorneys were incorrect. Absa refuse to show me, where the authorization is, for them to take the debit order from Standard Bank.

First, this debit order was never supposed to go to Absa.

Secondly, I contacted HL department at Absa, Thabo Dihlabi, the information from this person is computer generated, poor, and has a total "I don't care attitude", Thabo's service is as bad as it gets in South Africa.

I require documents confirming that a signed document was supp**** to Absa to take this debit order from Standard Bank. Since I never authorized the debit order to be taken away from Standard Bank,

Further to the above, Absa also charged me the full amount on the loan (pro-rata), (including the further loan amount) and Standard Bank wouldn't have. Thus leaving me the client out of pocket around R5000.

Getting information from Thabo Dihlabi, has been unsuccessful, and unhelpful and to this person could not care less, how much money I've lost.