ABSA and *****/Internal Security/Response

On 30/01/23 I fell for a phishing ****. On 31/01/23 I received a SMS notification of sales made using my credit card number. Also received SMS notification from ABSA alerting me of *****. I phoned ABSA *****, stopped the card and requested a new one be sent to my local branch. Fortunately the transactions hadn't gone through.

On 06/02/23 ABSA branch notified me that I can collect my new card. Before I could collect my card and therefore before the card was even activated, I received SMS notifications that several thousand rand sales were made in another town using my new card number. ABSA ***** phoned querying the transactions on 06/02. I had already phoned ABSA ***** by this time to tell them the sales were ********** and I didn't even have a card by then.

The investigator at ABSA maintains that the purchases that showed up on my banking statement on 06/02 (new card number) were actually made on 31/01(old card number)! Why would ABSA ***** have phoned me on 6 Feb for ********** transactions made on 31 Jan?

I don't agree with tge investigator at ABSA ***** and I suspect a security breach at ABSA. I tried to escalate this matter but it is impossible.

I am not getting a satisfactory response from ABSA regarding this matter.