ABSA and *****

On the 6/10 a "customer" paid R49 900 into my ABSA account "accidentally". He asked me to refund him minus his order. The money lay uncleared until the 13/10 when ABSA cleared the money into my cheque account. I then did a EFT, thinking this is the clients money, to His Capitec account. When I logged onto my account the afternoon I saw the cheque was returned by ABSA and now I had a minus R49 900.00 showing on my account. I called ***** immediately. My concern was the money would be available that evening if we never acted immediately. Since 2:22 when I lodged my case I battled to get confirmation that the account was stopped. The ***** contact people work remotely due to carona and nobody had made any notes on the system, eventually I made contact with Susan at ABSA *****, this was after 5 o'clock, she could see no notes on the system and we had to start the whole process all over again. By that time I was besides myself with worry. She Kindly mailed me confirmation from Capitec and what I needed to do to take this further. I needed to go to SAPS and provide a case nr and affidavit. When I went to SAPS they said I do not have a case, ABSA should open the case as Absa cleared the money into my account. I never did anything wrong. The Warrant Officer even phoned ABSA ***** (Lameez)to tell them this but she insisted I must make the case. SAPS eventually assisted me. I went to a Capitec Branch and they confirmed the funds were in the account and the account was frozen but I needed to deal with ABSA ***** as I bank with ABSA. They also informed me that Capitec does not issue cheques so they could not understand how a cheque could be deposited into my account. It has been 11 days and my account is a big black hole. I cannot even buy a loaf of bread. I have had clients pay money into that account and I cannot access it to pay my suppliers. I got a call from ABSA Tuesday to say they would escalate my case. My question is why am I paying for a mistake ABSA made? My account is in arrears I receive a sms daily saying I am overdrawn, I am also being charged extra bank costs. This is totally unacceptable. This is not my fault and ABSA does not care. I have no faith that ABSA has my interests at heart. They are treating me like the ******** even though they have access to my account and can see that everything I am saying is true. Either they have someone working with ********** or they have massive loopholes. The thing is the more people I speak to the more I hear this is an old ****. If this is the case why did ABSA release the money into my account making me believe the cheque was cleared? I am furious and will definitely be closing all my accounts with ABSA. People please be aware!!!