ABSA and DSV need to cut the besties cord.

Dear ABSA, WHY are you using DSV as your courier company? Why is it the clients job to call the courier company and follow up? Why can I not go in to my nearest branch and get myself a new card? It is so much more effort and "schlep" to organise with them to deliver my card, to read other complaints about them and just knowing I'm going to wait for them to NOT come on the date and time that we are going to set. I am still waiting for their call after I had to call twice in two days, "because they can't get hold of me". I'm pretty sure the don't do this for free and their "airtime" is definitely not going to run out. Next time call me personally so that I can come and fetch my card myself.