1 reviews | Active since Dec 2016
ABSA and DSV can kiss my ***
ABSA has been absolutely atrocious and this is coming from an ABSA employee. I had *****ulent transactions on my account totalling R2,8k. I called and had the card BLOCKED. A new personlised card was ordered and between them and DSV it has taken 12 days and counting to deliver the card. After no communication 5 days from when the card was blocked i visited an ABSA branch and waited 2 hours to get help because only 3 of the 6 consulting desks had someone sitting there to assist customers. I told the consultant I cannot use the funds in the account through any internet banking because its linked to this card. I've been surviving on credit cards and cashsends which i'm sure they are charging me an arm and a leg for. Consultant called DSV and was told the card was taken to Menlyn Branch because the DSV driver was in a car accident !!! it seems DSV only has one driver delivering in Joburg because the order remains unfulfilled. I asked why the card is being taken to Menlyn because i don't live or work in or around Pretoria and no one could tell me. Is Menlyn Absa the only branch that prints personalised cards in the whole of Gauteng ??? i told the lady in the branch to forget the personlised card and requested for a new card immediately and was told i would be charged for doing so !!!! so i decided to wait for the card AGAIN. DSV was contacted and we arranged for the card to be delivered to my nearest branch in Joburg. The case was escalated and still on day 12 i'm waiting. I called the card division and they said rerouting the card from Menlyn to greenstone would take 7 days !!!!! what B.S. i called DSV again ON DAY 12 and was told i need to go back to the branch and ask them to send an instruction to DSV. i BEGGED FOR THE OPERATOR to tell me where the card is and he says its with DSV but THEY can't release it without ABSA's instruction. Meanwhile i wait and borrow money because i'm stuck with no assistance.
ABSA and DSV can kiss my ***
ABSA has been absolutely atrocious and this is coming from an ABSA employee. I had *****ulent transactions on my account totalling R2,8k. I called and had the card BLOCKED. A new personlised card was ordered and between them and DSV it has taken 12 days and counting to deliver the card. After no communication 5 days from when the card was blocked i visited an ABSA branch and waited 2 hours to get help because only 3 of the 6 consulting desks had someone sitting there to assist customers. I told the consultant I cannot use the funds in the account through any internet banking because its linked to this card. I've been surviving on credit cards and cashsends which i'm sure they are charging me an arm and a leg for. Consultant called DSV and was told the card was taken to Menlyn Branch because the DSV driver was in a car accident !!! it seems DSV only has one driver delivering in Joburg because the order remains unfulfilled. I asked why the card is being taken to Menlyn because i don't live or work in or around Pretoria and no one could tell me. Is Menlyn Absa the only branch that prints personalised cards in the whole of Gauteng ??? i told the lady in the branch to forget the personlised card and requested for a new card immediately and was told i would be charged for doing so !!!! so i decided to wait for the card AGAIN. DSV was contacted and we arranged for the card to be delivered to my nearest branch in Joburg. The case was escalated and still on day 12 i'm waiting. I called the card division and they said rerouting the card from Menlyn to greenstone would take 7 days !!!!! what B.S. i called DSV again ON DAY 12 and was told i need to go back to the branch and ask them to send an instruction to DSV. i BEGGED FOR THE OPERATOR to tell me where the card is and he says its with DSV but THEY can't release it without ABSA's instruction. Meanwhile i wait and borrow money because i'm stuck with no assistance.
ABSA and DSV can kiss my ***
ABSA has been absolutely atrocious and this is coming from an ABSA employee. I had *****ulent transactions on my account totalling R2,8k. I called and had the card BLOCKED. A new personlised card was ordered and between them and DSV it has taken 12 days and counting to deliver the card. After no communication 5 days from when the card was blocked i visited an ABSA branch and waited 2 hours to get help because only 3 of the 6 consulting desks had someone sitting there to assist customers. I told the consultant I cannot use the funds in the account through any internet banking because its linked to this card. I've been surviving on credit cards and cashsends which i'm sure they are charging me an arm and a leg for. Consultant called DSV and was told the card was taken to Menlyn Branch because the DSV driver was in a car accident !!! it seems DSV only has one driver delivering in Joburg because the order remains unfulfilled. I asked why the card is being taken to Menlyn because i don't live or work in or around Pretoria and no one could tell me. Is Menlyn Absa the only branch that prints personalised cards in the whole of Gauteng ??? i told the lady in the branch to forget the personlised card and requested for a new card immediately and was told i would be charged for doing so !!!! so i decided to wait for the card AGAIN. DSV was contacted and we arranged for the card to be delivered to my nearest branch in Joburg. The case was escalated and still on day 12 i'm waiting. I called the card division and they said rerouting the card from Menlyn to greenstone would take 7 days !!!!! what B.S. i called DSV again ON DAY 12 and was told i need to go back to the branch and ask them to send an instruction to DSV. i BEGGED FOR THE OPERATOR to tell me where the card is and he says its with DSV but THEY can't release it without ABSA's instruction. Meanwhile i wait and borrow money because i'm stuck with no assistance.