ABSA AND DRAGON PASS
I had to find out entering an airport lounge that ABSA discontinued DRAGON PASS. Yrt qnother fail by ABSA informing their platinum customers about this. We have to stand like ****holes. There is absolutely NO MORE REASON to even bank at ABSA because they have turned into a bank with absolute NO CUSTOMER SERVICE. so ABSA, tell me do I still have an international lounge access abroad? Or is it just the local pathetic lounges in SA I can visit? I cannot believe a top of the range bank to which i belong (belonged) since Volkskas days as become so pathetic. Even Capitech is light years better
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Absa's replyOfficial
04 Jan 2021, 13:45Dear Jacques Slabbert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Jan 2021, 13:45
Official
Dear Jacques Slabbert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,