Absa ***** and disappointment

I have been banking with Absa since the beginning of my work life and before. After many years of loyalty, I am considering switching banks (Dilemma!). From poor and uninformed service consultants to high-risk banking Absa, from my experience has evolved into a business venture and no longer serves the customer. I went into the Absa branch to close off one of my credit card accounts after an attempted *****ulent debit of R3000, and I had to wait 'patiently' for over an hour while the service consultant 'playfully' mediated between myself and the card division consultant asking me questions about why I wanted to close my account, after my having explained to the consultant, with the card division assistant telling the consultant to tell me not to close my account while I waited for their friendly banter to end. After several calls to the card ***** division, Absa still had not provided any explanation as to how both transactions reflected on my account the afternoon before and were removed by the very next morning (being a Sunday) after a consultant had called me to query the transaction attempts that were made to my account. A second ***** incident took place when my phone had been hacked into and many of my clients and contacts were requested to assist with an amount of R1000. None of my contacts trusted that I would ask for financial help and tried to call back on my mobile number when the call diverted to a voicemail service of someone from Absa bank. It is with great enthusiasm that banking institutions and service providers make offers to lure customers only with a fishing hook at the end of the line. It is about time we got honest service from our essential services and service providers, for the meager salaries that we earn and the hard work that we do to serve our country.