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mala.chetty mala.chetty

1 reviews | Active since Aug 2016

16 Jan 2019, 16:50

Absa and debt collector Negating on commitment to provide Paid up letter and remove adverse Listing

I made payment on my account and settled the balance on the 5 December 2018 via you debt collection agency.

I was told that the paid up letter would come from Absa in 14 working days. I have since been battling to get an answer from both Brooks and Luyt and Absa. I don't think that this is fair on me as a consumer.

I urgently need my paid up letter and the listing removed from the credit bureau.

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Replies (3)
Absa
Absa's reply17 Jan 2019, 14:50
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
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mala.chetty mala.chetty's update22 Jan 2019, 12:24
Reviewer Update
I have since contacted Ms Le Grange and was promised feedback on the 21/01/2019, I have been calling since 14h00 on the 21/01/2019 and there has still been no update or feedback.
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mala.chetty mala.chetty's update28 Jan 2019, 09:25
Reviewer Update
To date, I have been promised feedback by both Absa and Brooks & Luyt and no one has the decency to return my calls and provide feedback.