JM
Jason M
1 reviews | Active since May 2017
02 Oct 2021, 07:39
ABSA and COVID19 walk hand in hand
I have been trying to make payments but ABSA 3D Secure payments is just not sending my OTP Pins to my phone or email. As a result one of my accounts are suspended. This has been going on for 3 days and I'm so frustrated I'm looking at moving away from this bank only because its not the first time. When with FNB I didn't have these sort of problems ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Your slogan the way we get things done should be reviewed and changed to not getting things done!!!!!!!!!
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Replies (1)Absa's replyOfficial
04 Oct 2021, 09:24Dear Jason Minnis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Oct 2021, 09:24
Official
Dear Jason Minnis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
