ABSA - An overall total disappointment

I was de*****ed on my bank account and was not aware that the whole event would be as terrible as it has been. - It is impossible to phone the ***** department to get an update - you are required to wait for a telephone call - Once you have sent your evidence you receive a holding email advising that you will be updated within 48 working hours (4 days) but this time always lapses with zero information - My account was not put on hold pending the investigation and so I have been charged interest on the money that was taken - Absa then increased my credit limit and debited the full amount on interest that should never have been charged to my account at all - All serious issues you then have to go to the branch which is ridiculous - My ***** case is being clouded by the fact that my cellphone was ****** - but with all the security protocols to not have conclusion due a cellphone that was ****** days before, immediately blocked etc. is utterly ridiculous - I have tried to phone the call centre - and the agents are all sympathetic but actually can't do anything

I am so extremely disappointed that I had a bond approved by ABSA that I have withdrawn because you are ********ized when things go wrong, shoved from pillar to post and basically in the hands of someone who probably has a high volume of work and you have to hope that someone gets it right.

All the big banks insist on you using the app, but when it fails or is broken into then you carry the liability.

There is also the digital ***** warranty that is supposed to be applicable - however my name will be destroyed at the credit bureaus before this is resolved and in addition I am expected to pay my instalment when the account has been previously compromised and no-one assists or protects the customer.