ABSA AN *********** BANK WITH *********** STAFF

On Thursday, 2 July 2020, I logged onto my online banking profile, and as soon as I click on any links within my banking profile I get logged out. I am only able to see my balance and have not been able to transact or take any further action within my account since.

It has now been 15 days since I first encountered this issue. I have tried contacting Absa support center and I get disconnected or the phone put down on me. I have emailed and have complained and to my surprise, I have not received any response from Absa.

During such uncertain times, we are all experiencing it is unacceptable for such a large bank such as Absa to have such terrible customer service and such disregard for their customers. The experience of trying to get my banking profile working and trying to get through to such *********** staff has been a nightmare.

My patience has now come to an end. If anyone is able to assist me on how I can take this matter further, I would appreciate your feedback and guidance as to how I can rectify this mess?