Absa ALWAYS get incompetency right

So after going through turmoil because absa approved me for a payment relief fund, not only did they debit more money than they were supposed to last month, they returned it... After their turnaround date and then handed me over to MBD. Now to add icing to the cake they now debited 3times the amount(instead of the usual payment), and in still receiving calls from collectors who absa said i should ignore. Now Ive been on the call for over an hour as their collections team hung up once they start hearing my tone, which I will not talk in sparkles becauseof the service, harassment and inconvenience I received because of them. I spoke to Lungelo who must go training because the first thing he wanted to do was to refer me to the complaints department instead of hearing what my problem is. He also gave me a wrong number to who he claimed was the team memenr. Can someone who is COMPETENT get back to me. This is the 4th time in a month that in complaining. Absa cannot get is wrong, so often so much. How are you an authorized financial institution. Your service is both appalling and repulsive