Absa allows unauthorised debit orders

I recently had an issue where Absa allowed a company by the name of Legal Cover to debit my account. I was completely unaware of this and never authorised it as I don't even know the company and never agreed to any contract with them. So Legal Cover takes my money so I queried it and they realised that it was a mistake and that my money would be refunded (how can they take money from me anyway? Absa must have given my bank details to them) Anways this was about a month ago and my refund still hasn't been actioned which is absolutely *******. Never the less, this month I noticed that Absa allowed them to debit me again! I don't feel that I need waste my airtime on Absa call centers and my petrol to go to the branch. Legal Cover has admitted that it was a mistake. Absa needs to fix this. I have had nothing but poor service from Absa since I started banking with them. Absa I want my money back, you have allowed them to debit me twice (two different amounts, I might add. First amount was R299 and then R170) and not a single thing has been done about it. I mean if you can't even trust your own bank with your money, who do you trust but yourself? Might be time for a bank change