DS
Dirk S
1 reviews | Active since May 2021
09 Aug 2021, 09:07
Absa allow strangers intou your account
Other Unknown people gets more access into my credit card then what I can do. When you phone ABSA for help then they do not care and only says that they will maybe help in 3 to 5 working days. Even though the unknown people got my money out of my account without waiting 3 to 5 working days. I have emailed ABSA three times now without any response what so ever. How can this company be called a bank....
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Dirk S's updateReviewer Update
10 Aug 2021, 09:10Still no feedback from ABSA. I have phoned in twice this morning and they just drop the phone in my ears.
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Dirk S's update10 Aug 2021, 09:10
Reviewer Update
Still no feedback from ABSA. I have phoned in twice this morning and they just drop the phone in my ears.
Absa's replyOfficial
10 Aug 2021, 10:32Dear Swart Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply10 Aug 2021, 10:32
Official
Dear Swart Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care