ABSA ALLOCATING MONIES TO THEMSELVES WITHOUT PROVIDING CERTIFICATES OF BALANCE TO ESTATES

Complaint ********** - Note that Absa allocates monies first to themselves on an estate. In my matter I am dealing with there was a credit amount of R20 000 paid by Absa, however they bypassed the system and allocated monies to all outstanding balances they are owed. However, when dealing with an estate they are supposed to provide a certificate of balance to the executor and wait for funds to be paid in terms of a Liquidation and Distribution account. Furthermore, the bank account the deceased had is now loaded with interest. They ask for documents over and over although proof of provided it was sent to them. Despite complaints and involving the Banking Ombud I am yet to hear from one Lebogang Mashiana. They are totally unprofessional and *********** and play according to their own rules.