ABSA - Alberton - Well Done & Thank You

After a very bad experience with the technical support staff, I contacted my branch (Alberton) and was privileged enough to deal directly with the branch manager (Tanya). She took time to ensure that she understood my problem (in full, correct detail). She understood my frustration and was patient and kind. Although she couldn't assist me telephonically, she gave me advice, explained that the only way my problem could be solved was by visiting a branch. She at least also took the time to explain to me why this has to be done, and also explain that they will need the device (linked to my app) to ensure that the matter is resolved. When I told her that we couldn't make it to the bank today nor could I be at the bank early on Saturday morning (as I'm going away for work), she informed me that it was not a problem. She told me that I could visit any ABSA branch to assist me. I wish I could give a higher rating, because Tanya's service was worth way more than a 5 rating. Thank you very much, Tanya for all your patience and understanding and for offering the best advice I had received all day. Staff members like Tanya are truly an asset to ABSA and is noteworthy and commendable.