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Pregasen N

1 reviews | Active since Dec 2012

11 Apr 2023, 07:15

Absa Airport lounge

I used the International airport lounge a few weeks ago. I was told prior to this that I had 6 visits including taking a guest. When I wanted to take my guest, my 6 year old son I had to pay R428. I need this money reversed back to me. I have sent Absa Private Assist an email but have not received feedback nor a call.

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Replies (2)
Absa
Absa's reply11 Apr 2023, 08:38
Official
Dear Pregasen Naidoo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
Please provide me with your ID or Account number to investigate, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply11 Apr 2023, 11:32
Official
Dear Pregasen Naidoo

Thank you for the information provided. Kind regards,Group Customer CareRezona Louw