1 reviews | Active since Oct 2020
Absa AIP/Home loans disconnect
Good day, i app**** for the covid payment relief in april 2020 for my home loans. and recieved it for the 3 months, after which i sent ABSA AIP services the docs to say we will be on short time as the lock down was level 3 and im accountant. ***ca confimed the docs where sent, then in end september i emailed him again and he confimed the holiday will end Oct.(i have sent these emails to absa) so the intrest will be capitalized to the bond amount.
little did i know that the bonds we running in arrears, as AIP services did not send my docs to home loans.
in oct i have been harrased by rude absa call center agents (some where good, but tried to say iots my fault in a nice way), recieved laywers letters, and gotten damage to my credit score, due to incompentance.
and absa homeloans still demand me to pay the arrears, and try to sweep this issue under the carpet.
But they are avoiding the fact that An AGENT of ABSA told me one thing, confirmed it on email, which i acted on. Now they avoid that emails and my proof, disappointing truly
My Credit card got the payment relief, so did my car.
Now what happen to home loans?
i will post the screen shots of the conversation with Vusi, so all can see ABSAs true worth.
But they are avoiding the fact that An AGENT of ABSA told me one thing, confirmed it on email, which i acted on. Now they avoid that emails and my proof, disappointing truly
My Credit card got the payment relief, so did my car.
Now what happen to home loans?
i will post the screen shots of the conversation with Vusi, so all can see ABSAs true worth.
Our office is busy with the investigation on your further concerns raised and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Our office is busy with the investigation on your further concerns raised and will provide you with feedback as soon as our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care