Absa AIP is nonsense

I have a vehicle finance with absa and when I changed my insurance immediately sent them proof of cover.

I have received a SMS saying I must send proof of cover to *** of which I did. I included my vehicle account number on the email and left the ID out since it's on the insurance cover document.

I followed up on the matter and concluded that the person who responded did not bother to even open the attached document or even attempt to use the account number provided on to access my account because I received this response "we are unable to access your account with the account number provided"

I then sent a follow up email asking if the ID number on the Policy document also is invalid and haven't received feedback since.

Multiple follow up emails have been sent with no luck of being responded to and the interesting part which makes this look suspicious is that there was no email signature indicating name of the person who responded to the mail.

Now they are sending me Sms to say they have included insurance on my instalment which will be debited month end and I must send proof of cover for finance to cancel that. WHAT NONSENSE IS THIS HUH?

I dare them to debit and will escalate the matter to the Ombuds cause this is not treating the customer fairly.