MR
Mogau R

1 reviews | Active since Aug 2016

06 Dec 2017, 14:09

ABSA AIP ********** Car Insurance Policy

I had an AIP insurance policy and I have always suspected that there is something ********** about this policy. Firstly I was under the impression that I was paying my premiums upfront only to find out when I cancel that I am only paying for the current month. This impression was created by the fact that when the policy started on the 18th of October 2016 a full premium was debited from my account on the 25th of October 2017, if indeed I was paying for the current month back then, a proportional premium would have been debited on the 25th of October 2016 to cover the period 18 to 31 October 2016. I need to be refunded, if the last premium I paid on the 25th of November 2017 was for December 2017, kindly refund me the full premium and if the payment I made on the 25th of November 2017 was to cover the November 2017 month as mentioned by one of your consultant kindly refund me with 10.5% interest a portion of the payment which was done on the 25th of October 2016 as I paid for a full month and I was never covered for the full month. The interest should be calculated from the 19th of October 2016. I have never seen a car insurance cover where one pays for the current month, all legit insurance covers I know off, we are required to pay upfront.

0
Replies (3)
Absa
Absa's reply06 Dec 2017, 16:59
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

MR
Mogau R's update08 Dec 2017, 11:15
Reviewer Update
Good day I have sent my ID number, hoping to get a feedback soon. Kind regards, Mogau
Absa
Absa's reply11 Dec 2017, 16:51
Official

Thank you