1 reviews | Active since Jul 2015
ABSA AIP *****ELENT premuim deductions
This morning I just discovered that ABSA deducted R1246.78 more to my car instalment. At the beginning of the month a lady from ABSA had called in this regards to send proof of my insurance and was given 14 days, but at the time of the call I was on leave and my insurance documents were on my system at work, getting back to work I had forgotten to send the documents.<br> on Thursday (23/07/15) ABSA sent an SMS stating they have debited the money or I must send proof to cancel the AIP policy , so in response on the SAME DAY I emailed my insurance schedule to prove that I'm covered, I received an out of office response from AIP (23/07/15 at 16:13 PM).<br> <br> yesterday I didn't get a response or anything to confirm that the policy is cancelled or what so ever, instead they debited me today (25/07/15) . Im going to the bank NOW and im not leaving that building UNTIL MY MONEY IS RETURNED. I've banked with ABSA since I started working (10 years) im tired of the *** service, this has solidified my decision to change banks.<br> In future remind customers after or prior the 14 days instead of coming to a conclusion, now I have two insurance policies for the same asset WOW lucky me.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
