AM
Andrew M
1 reviews | Active since Mar 2014
21 Sept 2022, 17:47
ABSA - AIMS useless, ***********.
I wouldn't invest 50c with this useless bank.
Trying to finalise my mothers death claim with these people. Grossly inefficient. Hopelessly ***********. No feedback after a week....none whatsoever.
Have had dealings with this useless bank before. The MO is exactly the same. No feedback, team leaders who believe they are above corresponding with customers. Total arrogance.
Once this is eventually finalised, I wouldn't deal with this bank if it was the last one on earth. Under my mattress would be a better option.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
21 Sept 2022, 19:27Dear Andrew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply21 Sept 2022, 19:27
Official
Dear Andrew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
21 Sept 2022, 19:35Please be advised that we sent an email requesting request you to please provide us with the Deceased ID number as well as the letter of authority on the estate for us to assist further. Also, tell us exactly the type of claim you submitted to Absa for us to escalate the matter to the correct unit.
Best regards,
Absa's reply21 Sept 2022, 19:35
Official
Please be advised that we sent an email requesting request you to please provide us with the Deceased ID number as well as the letter of authority on the estate for us to assist further. Also, tell us exactly the type of claim you submitted to Absa for us to escalate the matter to the correct unit.
Best regards,
AM
Andrew M's updateReviewer Update
21 Sept 2022, 20:03You people received a certified copy of her ID. I have not received a single email of request for anything from ABSA. Do you think I would be sending these mails if I had received any correspondence from you? Total negligence and inefficiency as usual. Hopeless bank. Please advise the date and time of the mail, and the e mail address that it was sent to.
AM
Andrew M's update21 Sept 2022, 20:03
Reviewer Update
You people received a certified copy of her ID. I have not received a single email of request for anything from ABSA. Do you think I would be sending these mails if I had received any correspondence from you? Total negligence and inefficiency as usual. Hopeless bank. Please advise the date and time of the mail, and the e mail address that it was sent to.
AM
Andrew M's updateReviewer Update
21 Sept 2022, 20:11...and if you read my initial complaint to you...you can read cant you?....you will see that it says that it is a death claim.
AM
Andrew M's update21 Sept 2022, 20:11
Reviewer Update
...and if you read my initial complaint to you...you can read cant you?....you will see that it says that it is a death claim.
Absa's replyOfficial
22 Sept 2022, 00:29.
Best regards,
Absa's reply22 Sept 2022, 00:29
Official
.
Best regards,