ABSA AIMS - pathetic "customer service"

ABSA AIMS do not know the meaning of customer service whatsoever. I have been waiting for 23 days now for funds to be transferred into my account. I submitted all the correct documentation and received one email at the beginning of December to say my documents have been received and that they're "working on my request" and that the turnaround times is 10-11 days. No mention of whether that was 10 - 11 working days. I have call their contact centre three times now (spoken to two "consultants" and one "team leader" only to be told that they will get back to me by 10 am the following day. Needless to say that has not happened. Next step - the CEO. Because clearly nobody else knows what they're doing.