ABSA AIMS (Christo Schoeman) not responding

Good day I am writing this review on behalf of my Mother because she is 86 years old and depending on me and also to assist her with averything. she does have a investment with ABSA AIMS since 2012 and over a period of time we realized that her fund is not doing well anymore. therefor me and my mother decided that it will be better to withdraw and seek for other alternavices. I did email the broker (Christo Schoeman, ***). I did explain to him what my Mother request and also to arrange for the request to be proccesed because she is in a old age home and therefore arrangements will have to be done. He did email me the documents to be signed (Repurchase request) with the details and I did returned (emailed it back to him). I emailed these rquested documents on 15 July 2022. It is now weeks ago. So far no update, nothing at all???? Therefore I did send a email to Chriso Schoeman last week Friday (29 July 2022) to query regarding the repurchase request. It is now yet again a week later and no reply or response????? I did try to phone the AIMS call centre, but I must say if you get through to them, you don't get any help, very pathetic i must say!!!! I am very dissapointed with the absulutely poor service from ABSA and Christo Shoeman. Therefore after I have followed the relevent channels regarding this matter on behalf of my Mother whih her concent, I would like ABSA to provide me with the details of the relevent OMBUDSMAN to assist. If not, I will find my way by myself..... To end of I just have to say that I can not believe that you get this type of unproffesional service and highly pathetic service from a corparet financial place or what so ever in South Africa????? I mean Really??? Please can this issue be solved or am I asking to much????????????????????????????????????????????? PEASE PLEASE help and Please contack Chirsto Schoeman regarding my Mother ( PS van Jaarsveld )