ABSA AIMS becoming a ****

I emailed ABSA AIMS Investment at *** my repurchase form on 18 June 2023 and resent the email on 21 June 2023 and on two occasions I did not receive an acknowledgement email. I decided to phone on 21 June 2023 and was informed that the two emails were not received. I was asked to resent the email which I did and still did not receive an acknowledgement email. The consultant requested that I should email the repurchase form to her Absa email address which I did. She informed me that if I do not receive an email from her it means she did not receive my email. Well, I did not receive an email from her to date. As a result, I cannot access my funds. I am strongly beginning to suspect that AIMS is now becoming a **** which is sad because I have invested my money with them for over 10 years and have never experienced this situation. I am encouraging people not to consider investing with AIMS because you will struggle to repurchase your funds!