Absa agents very clueless

Absa has by far offered the worst customer service. I am a client with a new bond registered on the 28 of March 2019. I called into the Homeloans department to find out when my first debit order date was going to be and was advised that on the 1st of May. Which is surprising to me as I get paid on the 20th and that is the information I supp**** on the application form. When I asked why and how this was amended I was advised it was done by the registration attorneys. I then get transferred from pillar to post trying to fix this and am told to send emails left, right and center. Why have a dedicated division that deals with a specific product when they are clueless about the same product they are supposedly experts on. After being given the run around by different call center agents I was then told to go to the branch. “wow” I wonder what better s****s do the branch consultants have.