1 reviews | Active since Feb 2011
Absa again
<p>I have a garage card with absa. Our agreement is that they pay off the total amount spent on the card via debit order from my current every month. A couple months ago they start deducting money from my current and it only reflects a minimum of 3 days later on my garage card. I e-mailed them and their responce was that they switched to a new sistem that takes at least 3 WORKING days to process the transaction and they hope that I understand. I e-mailed back that i dont and to immediatly stop the debit order. I will pay money into my own garage card from my own current account and a nenno second later it will be available to use. Guess what happened this month ?? Yup, they deducted the outstanding amount again. And they are getting smarter. They deducted it on a Friday, that means I can expect to see my money next week Wednesday at the earliest. Thats nearly a week. Meanwhile they sit with my money or does the money dissapear into thin air for the time ? Nice bonus to invest and get returns for free. Can someone stop the debit order and how many working days will that take ?</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
