CG
Craig G
1 reviews | Active since Mar 2009
02 Dec 2019, 17:53
ABSA... africanASSity
I closed my account with Absa 3 months ago.
I am still being charged bank charges, there is a debit order on the account that is coming off. The debit order is savings for my son.
I just got a warning message about the account being in overdraft.
Two weeks before, I got a email they cant access the account because its closed. WHY AM I STILL BEING CHARGED??? They cant access the account, I cant access the account how is this going to be actioned??
Numerous emails that fall on deaf ears.
Africanassity -- please!
Your service is SHOCKING.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Dec 2019, 15:01Dear Craig Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Dec 2019, 15:01
Official
Dear Craig Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
CG
Craig G's updateReviewer Update
04 Dec 2019, 09:07I have since provided a comment to ***
I got responses from everyone in the department with the same automated content.
36 automated emails - these emails include sensitive data, mobile numbers, positions etc.
Whats going on there?
I got responses from everyone in the department with the same automated content.
36 automated emails - these emails include sensitive data, mobile numbers, positions etc.
Whats going on there?
CG
Craig G's update04 Dec 2019, 09:07
Reviewer Update
I have since provided a comment to ***
I got responses from everyone in the department with the same automated content.
36 automated emails - these emails include sensitive data, mobile numbers, positions etc.
Whats going on there?
I got responses from everyone in the department with the same automated content.
36 automated emails - these emails include sensitive data, mobile numbers, positions etc.
Whats going on there?
Absa's replyOfficial
04 Dec 2019, 12:05Dear Craig Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply04 Dec 2019, 12:05
Official
Dear Craig Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Best regards,