ABSA *****

I am writing this review on behalf of my deceased brother's father and mother in law (Mr. P.J. Claassen and Mrs. A Claassen) and who gave me a power of attorney in this regard. Mr. Claassen is very ill with cancer and Mrs. Claassen is overwhelmed by the whole situation. Both are approaching 80 years of age. On 19 August 2025 somebody phoned claiming to be from ABSA saying that there are suspicious transactions on their account. She (the caller) provided personal details (full names, id, cell no, e-mail address) of Mr. Claassen. Mr. Claassen believed her to be from ABSA and during the course of the afternoon provided information that was required to reverse the transaction. At some point his daughter got involved and became suspicious and the call was ended by the caller. They immediately called the ***** line and was informed that 4 amounts were already taken from their accounts totalling R582 000. This was all recorded in the affidavit which was done the following morning on 20 August 2025 and a ******** case was opened (CAS346/08/2025). This was e-mailed to *****@absa.africa (ref. no. ***6). ABSA ***** case ref. no ASZA-2***3 was provided upon receipt. Nothing then happened for 2 months after which I got involved on 21 October 2025 and phoned Louis at the ABSA CEO office ***) - the name and number was provided by a friend of the family. He said he will come back regarding progress on the case as it was another ***** department. On 22 October 2025 a person from ABSA ***** by the name of Tatum Thysse phoned Mrs. Claassen and said they will know something on Friday 24 October 2025. This person sounded stressed, impatient and overworked. She then came back and said an amount of R151 000 was recovered and it was paid back on 27 October 2025. The rest cannot be recovered as it was done by cellphone and Mr. Claassen was at fault according to her. This now appears to be the end of the situation with Tatum Thysse not returning calls or confirming by e-mail. We do not know if the perpetrators were caught or if this was even pursued. It also looks as if this is an inside job which was also the comment made by the official at the branch. There appears to be too many of these cases on Hellopeter and even if you search Facebook under "ABSA *****". R431000 (R582 000 minus R151 000) was lost just like that.