ABSA.... ***********

I have been a client of ABSA for almost 20 years. I have never missed a payment, nothing. 7 months ago I app**** for a further advancement on my existing home loan with them to purchase an extension of property. I was denied several times only for my accountant to have to explain to their *********** finance department (the people responsible for deciding who gets loans and who doesn't)how a sole proprietors books work. It was eventually passed only for them to tell me that the original title deed had in fact been lost - by the attorneys who ABSA appointed for the first sale. Turns out they never returned it to ABSA. Guess no one checks these things? So now I'm 7 months down the line, no further along and more frustrated than ever. ABSA is the most impersonal robotic bank I have ever had to deal with. Needless to say I will be moving ASAP.