Absa admin nightmare

Item: Absa
Rating: 1
Author: Simon C

Shocking administrative service. A simple request to downgrade rvn to email has been a series of no responses, handovers, no resolutions and now a complete inability to bank. Nearly 3 weeks later and still unresolved and now another trip into the branch is my only option.

Helpful (0)

Replies (3)

Absa's replyOfficial

03 Aug 2018, 16:01

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply03 Aug 2018, 16:01

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

05 Aug 2018, 16:39

Good day Mr Curtis,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply05 Aug 2018, 16:39

Official

Good day Mr Curtis,

Best regards,

Simon C's updateReviewer Update

22 Aug 2018, 13:53

As of 21 August, this has not been resolved. Please note that a “responded” symbol does not mean a resolved issue.

Simon C's update22 Aug 2018, 13:53

Reviewer Update

As of 21 August, this has not been resolved. Please note that a “responded” symbol does not mean a resolved issue.

Absa admin nightmare

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