BT
Boniswa T
1 reviews | Active since Jul 2019
14 Feb 2023, 10:29
ABSA Adderly No Service
I was at Absa Adderly Street, Cape Town, I waited for 30 minutes and decided to leave after waiting for that long and realising I will probably wait for another 30 minutes until I get assistance with just activating tapping on my new card. There were only 2 people at customer services with 4 tubicles empty. This is a branch in the CBD that is always busy but there is always 2 or 3 people at customer service to assist clients.
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Absa's replyOfficial
14 Feb 2023, 15:03Dear Boniswa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply14 Feb 2023, 15:03
Official
Dear Boniswa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Best regards,