ABSA activates insurance without client consent.

I am being financed by Absa Vehicle Finance for my current Vehicle, my installment that was agreed and signed for is R2254 and some change, however lastnight when my debit order went off, it went off for an outrageous amount of R2854.90.

When I called through to the collections department the lady advised me to call the insurance and claims department directly as they would be able to assist me.

Long story short, when I called through, the consultant advised me that Vehicle Insurance had been activated on my finance... although I do have comprehensive cover of my own and clearly stated to Absa around the 01/09/19 that I will not be needing their services regarding insurance. Then on the 06/09/19, confirmation of cover was sent to them via email by both I and my Insurance company.

So Dear ABSA how is it possible that your guys say to me they did not receive confirmation and WHY was I not contacted atleast ONE time to be informed and for my consent to be given??? As your guys could phone me literally SIX times in a day to offer me quotes.

I was told by the consultant that the insurance will be cancelled and I will be refunded in 5 to 7 working days, I feel like that's too long because it took you guys less than a day to take the money out of my account without my consent.

I have never had a problem with ABSA Bank or the Finance division, however I am distraught and disappointed as to how something like this gets done without the client's consent. Totally unacceptable and unprofessional.