ABSA Activate Vehicle Insurance- Not Delivering!!!!!

ABSA-Activate Vehicle Insurance: In October 2023 I bought myself another Car- Honda BR-V 1.5 Comfort CVT and a tracking system was installed. Since October 2023 I haven’t received any cash back- as promised.Then in February 2024 I went on my ACTIVATE APP and noticed that the APP is not working and no Cash Back is showing- like it use to do with my previous car. When I phoned the call centre, the person that assisted me said that the Tracking system that was installed is not working, and that they have to request a new installation. I immediately asked them- why did they never follow up, or checked the Tracking system? Im sure if I didn’t phone them, then you would have been informed that the tracking system is not working. I also did ask the person, what will be happen to my cashback that I haven’t even got since October 2023? Its not my fault that the Tracking system did not work. They informed me that I will be paid out, and that I will be contacted.Today is the 20th of June 2024, a new tracking system has been installed just shortly after the incident above. And since then I phoned, emailed ABSA Activate to follow up on my claim, as the APP is still not showing anything (Cashback) , no Cashback has been paid out. No one is returning my calls, emails.Just dont bother getting insurance from them, they just dont repsond to any of the calls or emails.