LM
Lakhe M

1 reviews | Active since Sept 2021

22 Sept 2021, 15:52

ABSA Activate Vehicle Insurance

Save yourself the disappointment.

I've got a few points to cover:

1. Telematics device The device malfunctions so often. I've had to get it re-installed. I still get calls about pressing a panic button when both the car and keys are nowhere near anyone.

2. Amendments to policy They charge you to make any changes to your policy. For instance, if you want to add or remove car hire.

3. Fuel claim On the policy documentation they've written the following: "Run out of fuel: Activate Assist will arrange for fuel to be delivered to the client. Activate Assist will supply up to 10 litres of fuel for the client's account. This is limited to 2 incidents per annum. Additional fuel can be arranged at the client’s cost." On my first claim, they told me that because I ran out of fuel on my way from work that they will charge me R600 for 10L of fuel. Mind you, this is about 32L of fuel under normal circumstances.

Definitely would not recommend.

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Replies (1)
Absa
Absa's reply23 Sept 2021, 12:25
Official
 Dear  Lakhe, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care