Absa Activate *********** staff

Good Day Absa activate has to be one of the most useless and customer-frustrating companies I know. very *********** people work there 1. On the 26 of June i registered a claim on the app after trying their call center numerous times and no one picked up 2. On the 3rd of July they sent an SMS to state that they still waiting for a supplier in terms of the assessment that needs to be done.

since that day no comms or call from them I'm sitting with a car that is partially damaged but I pay insurance very month. can someone intervene and assist