ABSA ACTIVATE ****MSTERS NOT INSURANCE

frustrated by Absa activate !!!!!!!!!. after waiting nearly three weeks for some form of feedback to get my paving and irrgitation fixed as the main water pipe burst under my driveway. a TLB had to remove my paving outside my property and damaged my irragation sysytem they inform me i have to claim against the city of Joburg as the report says the damage on the paving was due to time and not the fact that my propert was flooded for nearly 14 hours. they can only repaint the inside but not fix my outside where the paving was removed. I then requested the report from absa and digicall but was refused by cynthia from the claims department ( as i client i am not allowed to know what the report regarding my property says) does my paving not form part of my building ? and does my irrigation system not form part of my building as its connected to my borehole ? why do i pay a full premuim for half the service ?????