DH
Derrick H
1 reviews | Active since May 2009
11 Jan 2024, 13:02
Absa Activate - Lack of care when you need it most!
I went through the trauma of a house invasion and goods being ******. I now have to go through the trauma of dealing with complete incompetence at ABSA Activate. I have to call them - never have they contacted me.
No feedback, no progress reports, no nothing! Do you care?
Although they are cheap, I think customer care trumps cheaper premiums!! Looking elsewhere
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Absa's replyOfficial
11 Jan 2024, 13:35Dear Derrick Hunter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply11 Jan 2024, 13:35
Official
Dear Derrick Hunter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw