ABSA ACTIVATE IS NOT RESPONDING AT ALL

I am not very happy about the way ABSA Activate is so hard to access for its customers. I need clarity with my debit order for my car insurance and have been trying to get hold of of ABSA for the past 2 days. Their customer care number put me on hold for almost 30 minutes. I sent an email to ***ca and there was no response. I sent a message via Activate App, still no response. If ABSA is does not attend to queries like this, I am imagining how they handle claims. I am dissappointed :(