RK
Refentse K
1 reviews | Active since Apr 2018
03 Aug 2022, 20:29
Absa Activate is not helpful
Absa Activate is slow in processing claims. I submitted a claim 3 days ago and have not received any acknowledgement of the claim. No calls, no email. Nothing. And they claim to contact within 24 hours. I am very dissatisfied with the service.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
04 Aug 2022, 08:10Dear Refentse Khaole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply04 Aug 2022, 08:10
Official
Dear Refentse Khaole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareRezona Louw
Best regards,