Absa Activate Insurance - Unjust Debits After Cancellation!

Title: Furious with Absa Activate Insurance - Unjust Debits After Cancellation!

Complaint:

I am beyond frustrated with Absa Activate Insurance. I recently cancelled my car insurance for my Suzuki Swift, expecting that no further payments would be debited from my account. Yet, despite the cancellation, Absa STILL took the full insurance amount, with zero intention of refunding me the remaining balance.

I’ve tried everything to get a resolution: emailing, calling—nothing works. Not a single response to my emails, and every time I try to call, they just don’t answer. I’ve burned through over R300 in airtime and was told I'd pay R750 in fees if I managed to get through. And what happened? The very next day, they debited the full amount regardless.

This is absolutely unacceptable, and it’s outrageous that Absa would ignore a loyal customer while continuing to take money for a service I no longer have. All I want is what’s fair—a refund for the balance. Do better, Absa.

I expect immediate action on this matter, and I want my money back, without further hassle.