ABSA Activate Insurance service is horrible!

The service from Absa Activate Insurance is terrible. I logged a simple mobile phone claim, and 3 weeks later is still not resolved. I'm being tossed around between the Absa 3rd party, Paragon Technology Services, and ABSA. The communications is so poor, i had to be the one making follow ups because no updates you with anything. I called 4 times during the last 3 weeks chasing for feedback. I also sent a complaint email to the ABSA Activate manager, Sangeev Datadip, and my email was flatout ignored. I'm really not impressed with their service!