ABSA Activate Insurance - Communication

We have all our cars, home owners insurance with ABSA Activate Insurance. We had a few claims, we logged it as per system requirements, all went well, until we had to contact ABSA Activate via phone & email for feedback... Cynthia Mohlaminyane is handling this part - we struggled with getting any feedback on any claims. Over & over we had to follow up, prompting, asking what's going on.... We complained about this once & now all of a sudden ABSA Insurance gave notice of cancellation of our Insurance Policy.... We are not satisfied with the way they handled this at all. No calls, just a email with notification. We only asked for better communication between Cynthia Mohlaminyane with the logging of claims & home owners. Now we wonder why ABSA can't do this better?