Absa activate insurance

I submitted my claim for windscreen to absa activate insurance on the 9th April 2021 via email, there was no response I then resend the email on the 10th April, still no one responded to my mails. I decided to call them and I was told they have send the request to Glasfit and I should get a call from them but no one called. Everyday I called and I was told glassfit will call. I asked them to call Glasfit and find out why are they taking long, was told they will call Glasfit and call me back everyday and they never called. Even up to this day I haven't received any feedback from them. I am really disappointed in them, what happened to the promise they made of responding within 24 hours. We debit our money montlhy without hustles but when it's their turn to return the favor they ghost us. Imagine if they don't respond to windscreen claims what is going to happen if you are in serious trouble and you need them. Poor service. They should not promise excellent service if they know they can't keep their promises. Very disappointed.