ABSA activate consultant

This rating is not for ABSA activate because their call centre is a mess, the whole month have been requesting a rescent dated copy of my comprehensive cover requested by wesbank, sent lots of emails to activate admin with no help, when you call, you wait for 20 to 30min until your airtime gets finished, until today I decided to go yo the ABSA branch to make a call from them, was on hold for 30min or so until I received help from a young lady by Rachel Mudau, this rating goes to you Rachel, thank you for your assistance ,the way you handled all this you didn't feel or sound irritated like other ABSA activate consultants, the ones that asks you to rate them with no help, Rachel didn't even ask to be rated. Thank you so much.