Absa Activate - Bad service & No Communication

The Activate Insurance by Absa is terrible. The Claim was unfairly declined in my opinion. However, nobody gives you a chance to discuss the matter and clarify why it was declined. The consultants do not get back to you after a claim has been submitted. The consultant asked me to send the insurance policy document to them. Surely as the provider, you have the policy on your system. Know what you cover. They do not respond to emails sent directly or via their app. If you call the number you can't reach a consultant, they are always too busy. After reaching somebody on the landline he told me he works in the product and design department. Not sure how the call reached him and that I would need to speak to somebody else regarding my policy. He tried putting me through but after 10 mins of holding I dropped the call. Terrible customer service and no resolution. They can't even do the decency to call or email you back. Even on general items. I understand that if the policy does not cover a specific item, there is no help to add it to the policy. I tried adding it myself but it just states the quote is already completed. When I try a new policy the system requires an ID and then redirects me stating you already have a policy. It is a mess and can't get a resolution or even able to cancel the service.