Absa Activate Bad Service!!!

I logged a claim with Absa Activate on the 17th of October and I submitted all the documents and information that was requested. I was promised feedback via email the same day latest the following day. I had to call in again the following day to only be requested the details of what had transpired.

I provided that information as well and I was told to wait 4 business days. I called after 4 business days and I was told that the process will take a further 4 business days. Now I just called and I'm being told that I need to follow up on Monday. The lady advised that a claim takes up to 7 days...and by Monday it will be a full 2 weeks since I made the claim.

Are you guys telling me that a claim takes that long whereas there are companies that approve claims within a day or 2 via the app? Or should one start shopping arounf for an insurance company with a better service? I feel like you don't deserve even the star I gave you, unfortunately there is nothing less.

Please attend to this ASAP!!!!!!!!!!!!!