Absa Activate

I am extremely frustrated with the level of service I have received from Absa Activate. After purchasing a new vehicle and adding it to my insurance policy, I spent weeks trying to contact the Activate team on ***. Despite numerous calls, the line was never answered. The only time I received any response was after escalating my complaint on social media. What makes this even more concerning is that, when taking out the insurance policy, customers are informed that if the telematics device is not installed and the vehicle is ******, a claim may not be paid. However, despite this requirement, Absa Activate took almost three weeks to respond and arrange the installation. It appears that the responsibility falls entirely on the customer to continuously follow up, while Absa Activate makes little effort to proactively contact or assist clients. After eventually securing an appointment, I had the telematics unit installed on 22 September. Twenty-four hours later, I was required to test the device. I attempted to call the number provided in the email at least five times, but once again nobody answered. I eventually contacted the emergency number, only to be informed that they were unable to detect the panic signal from my vehicle and that I should call the same number listed in the email. Despite numerous further attempts, there was still no answer. To make matters worse, my new vehicle is still not reflecting on the Activate app. This entire experience has been unnecessarily stressful and has left me with very little confidence in Absa Activate's ability to provide the service customers are paying for. It is unacceptable that customers are expected to meet strict insurance requirements while Absa Activate fails to provide the support needed to comply with those requirements. At this point, I believe Absa should seriously reassess its partnership with Absa Activate or take immediate steps to improve the service being provided. The consistently poor customer experience reflects negatively on the Absa brand as a whole and damages customer trust. I am intending to move my policy as this is just frustrating. I would appreciate urgent intervention to resolve these outstanding issues and an explanation as to why it has been so difficult to obtain support through the designated contact channels.